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Communication with Husky ERP

The globally exceptional situation caused by the COVID-19 virus puts us all in an unprecedented situation. The exceptional situation applies to individuals, companies and the public sector.   Communication must be precise, well timed and clear. Inadequate communication leads to ambiguities and the spread of rumors. Suspicions should not be incited. For example, customers need to be informed about whether the agreed tasks can be performed despite...

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Thank you cleaning professionals

Cleaning professionals are very busy right now. They are endangering their own health to prevent the spread of coronavirus. Big respect to every cleaner in the world. Thanks for the valuable work, you are heroes!   Probably no one believed how the situation had developed in a few months. Meetings are canceled, passenger numbers fall and stock market values plummet. The world stops for a moment. The...

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In the previous post we discussed the measurement of customer satisfaction as a part of the service. In this blog post, we will dive deeper into why good customer experience is important. Furthermore, we will look into exactly how much it can affect a business and its sales. In recent years, the customer's experience of the purchased product or service has become increasingly important when it...

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The beginning of the year can be hectic for a field service business. Perfecting business processes and tackling overdue tasks can result in the neglect of customer service and the customer experience. Especially the measurement of customer satisfaction is often the last thing on one’s mind. But it should not be this way. After all, is it not useful to know your customer’s opinion on...

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next generation The field service business and the next generation of workers As the next generation of workers enter the field, older generations might be left wondering what to do. The gap between the young and the older might seem like an obstacle, but you can turn it into a strength instead of a weakness with the right mindset. In this blog post we will discuss how...

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task organizer The improved to-do list: FSM software as a task organizer Running a field service business requires good organizational skills. Besides simply managing employees, the job comes with a large number of other tasks to complete on a day-to-day basis. Even with skilled management, it is easy to get the task list all jumbled up. In order to prevent this from happening, businesses use different tools....

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