Customer Journey at Husky Intelligence   What is our customer journey? Husky Intelligence is the most flexible FSM-system in the market, with its diverse features that bring speed, accuracy and ease to the work place. How does the system look like in the every-day life of its users? How does it enhance your process and in what situations does it bring massive benefits to your business?   1. Sales...

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Field service

Changes in the field service businesses   Disposable Income   Cost and complexity of equipment drives additional opportunity   Poor quality goods often increases the need for service.  Consider microwaves.  Hard to find a microwave repair shop anymore, because the cost to buy a new one is so low, and the frequency of failure is so high, they've become disposable.   On a lot of high end print equipment, the...

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key performance indicators

KPIs of Service Business A business is only as good as its customer service and the goals that it sets. A company that maintains and sets goals will see growth and appreciation. But, how do you measure your goals? Is there some sort of scale, or do we just guess? What are KPIs and why should you keep track of this?   KPIs are Key Performance Indicators. According...

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software

How does software speed up revenue and productivity? As our technological world grows, so does the need for “more”. Whether it is a more speed, power, or performance, we are continually asking for more. Automated software has grown, and continues to grow, over the years, as it is assisting companies with increasing revenue and productivity.  Because, the “more” a software is capable of, the more a...

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Cell phone

Mobile phone/Cell Phone Ah, yes.  The cell phone.  Our trusty side-kick and companion.  We talk through it and it talks back.  We can do just about anything with our cell phones, including sending emails, taking pictures and videos, and streaming our favorite movies and television shows.  Without it, I’m certain most of us would be (figuratively) lost.   Our phones have enabled us to shop on the go...

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"Short Message Service" or SMS has grown and morphed as many technologies do. It's often hard to imagine at its outset, but as each new element takes shape, creators and end users alike go racing ahead to figure out what else they need it to do. If you're not using SMS as part of your Field Service Management Strategy, you're missing out on a great...

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