CRM basics - defining customer relationship management CRM basics - defining customer relationship management   Earlier this week we talked about the basics of FSM software. This time we are going to dive into the basics of Customer Relationship Management, or CRM. CRM is an important part of business, but it might be unclear why this is and what the term CRM consists of. Keeping the customer in mind   CRM stands...

FSM software basics: What is it? FSM software basics: What is it?   Field Service Management (FSM) software is becoming more and more popular, the first versions dating back decades. FSM software got its start from the need for a storage management system, and the software we use today has been built on the MRP I and MRP II systems. We have talked about the features and benefits...

Google WebXR: Extended reality in a browser Google WebXR: Extended reality in a browser Since announcing Google WebVR back in 2016, the company has been busy bettering the Chrome VR experience. This year, Google is bringing the developers WebXR, expanding outside just virtual reality. What is it all about? What is XR?   The 'XR' in WebXR stands for extended reality. The 'X' is meant as a variable - augmented reality...

What to expect from Google I/O 2018? What to expect from Google I/O 2018?   Today, on May 8th, 2018, is the first day of Google's annual developer conference, Google I/O. The conference will be held in Mountain View, California, and it will start at 10 am PDT. What can you expect from the conference? An "AI-first company"   In the words of CEO Sundar Pichai, Google has branded themselves as an "AI-first...

Facebook PyTorch 1.0 - new open-source AI framework for developers Facebook PyTorch 1.0 - new open-source AI framework for developers   On May 2nd, 2018, at Facebook's F8 developer conference, the company announced PyTorch 1.0, a new open-source AI framework for developers. Facebook has invested a lot in the development of machine learning and artificial intelligence technology and is now rolling out its newest product in order to...

FSM software and how it caters to field service businesses FSM software and how it caters to field service businesses   The acronym FSM comes from field service management. FSM software is designed, as its name indicates, to fit the needs of field service businesses. But how does it actually take those needs into consideration? How does it specifically cater to field service businesses? Here is a list...