Automated communication Automated communication - You've got one new message!   What does automated communication actually mean and why should your company take advantage of it? The mobile phone industry was booming in the 1990s. The manufacturers added a feature, which allowed the users to send short messages to other mobile phones. There was no longer a need to call, but instead you could send a 160-character message. This...

[vc_row][vc_column][vc_column_text]Service agreements   Service agreements and the company    What is a service agreement? It is an agreement created between the company and the customer, listing the services the customer is entitled to. It can also be planned to be continuous.   The impact of service agreements for a company    Is the company succeeding with incoming work contracts?  The growth in clientele and an increased need for invoicing should automatically improve the company's...

Choosing the right FSM system Choosing the right FSM system for your business   What is a Field Service Management (FSM) Software?   It is a software which lets the management administer the dispatching of workers. It also allows the company to store and use customer data and automate their workflow. When a company decides to start using an FSM system, it can often take a lot of time and capital...

CRM database CRM database and its analysis      In Customer Relationship Management(CRM), one of the key things is the data and especially its quality. It basically runs the whole CRM system since without data, the company has no clients to manage in the register.   1. Collecting data   First, when a company uses CRM, it is necessary for them to understand how to collect data into the system. They shouldn't try...

Customer Journey at Husky Intelligence   What is our customer journey? Husky Intelligence is the most flexible FSM-system in the market, with its diverse features that bring speed, accuracy and ease to the work place. How does the system look like in the every-day life of its users? How does it enhance your process and in what situations does it bring massive benefits to your business?   1. Sales...

Changes in the field service businesses   Disposable Income   Cost and complexity of equipment drives additional opportunity   Poor quality goods often increases the need for service.  Consider microwaves.  Hard to find a microwave repair shop anymore, because the cost to buy a new one is so low, and the frequency of failure is so high, they've become disposable.   On a lot of high end print equipment, the...