customer service

Follow-Up Emails: How to Improve Them in 3 Ways Follow-Up Emails: How to Improve Them in 3 Ways   Once your team finish a job or service, what’s the next part of your business process? Does your team give a thankful nod or do you just send out an invoice?   If you are not sending out follow-up emails to your customers, you might be missing some customer service they...

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online presence

When it comes to marketing your business, whether a corporation or an SME, your online presence plays a critical role. But where do you start? Aside from being easily reached our having a face for your business online, online presence gives your business credibility. Those coming in to your website will give them an idea of the quality of service you provide or the kind of...

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price right

You’re in business to make a profit, so be sure you price right to make that happen.     When it comes to pricing products at a retail store you have a clear starting point: the product cost x dollars to manufacture and you paid x dollars to buy it from a vendor. Apply your markup and you’re done!   When it comes to pricing your service business services, the lines...

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field service management

For every field service organization or business out there, there is some field service management that’s still filling in a few gaps. Behind the growth of the service industry, there is always a great field service management software that caters to their growing customer’s needs. The life-blood of every business is its customers—the employees drive the machinery that makes the wheels go round that churns profits...

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failed sales leads

Failed sales leads are all too common in the field service industry and it shouldn’t put you down. Remember, not every call that you receive is a customer that you’ll end up doing business with. But sometimes, your business is met with a string of service calls that you expect would land into sales. They’ll be asking a long laundry-list of questions, ask about your services,...

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workforce management

When you’re running your business in this day and age, approaching it manually shouldn’t be an option. Aside from all that paper clutter and countless hours spent doing administrative work, putting words with pen into paper, you’re not only wasting time but resources as well. Not only that, but you also risk losing important information. Here’s how an FSM software can come into play. It’s...

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