price right

You’re in business to make a profit, so be sure you price right to make that happen.     When it comes to pricing products at a retail store you have a clear starting point: the product cost x dollars to manufacture and you paid x dollars to buy it from a vendor. Apply your markup and you’re done!   When it comes to pricing your service business services, the lines...

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field service management

For every field service organization or business out there, there is some field service management that’s still filling in a few gaps. Behind the growth of the service industry, there is always a great field service management software that caters to their growing customer’s needs. The life-blood of every business is its customers—the employees drive the machinery that makes the wheels go round that churns profits...

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failed sales leads

Failed sales leads are all too common in the field service industry and it shouldn’t put you down. Remember, not every call that you receive is a customer that you’ll end up doing business with. But sometimes, your business is met with a string of service calls that you expect would land into sales. They’ll be asking a long laundry-list of questions, ask about your services,...

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workforce management

When you’re running your business in this day and age, approaching it manually shouldn’t be an option. Aside from all that paper clutter and countless hours spent doing administrative work, putting words with pen into paper, you’re not only wasting time but resources as well. Not only that, but you also risk losing important information. Here’s how an FSM software can come into play. It’s...

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customer experience

In order to provide the best customer experience you can, you need the right information. Information is the key to any growing business—that’s one of the cardinal rules of managing your own business. With that same information, it can either make or break your company progress or growth. That’s why it should be a priority for any business owner to get their information organized. Whether it’s...

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customer connection

Improving your customer connection is one of the ways that you can build a long-list of loyal, repeat customers. And in order to improve that, you need to find new ways you can connect. It’s almost unutilized, but your field service technicians are the forefront opportunity grabbers in order to interact with your customers. If they manage to create a positive way to engage with the...

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