Field service metrics in the field service industry matters a lot—big time. In fact, if you ask any field service business owner to identify which of their metrics are most important, they’ll know it by heart: Metrics of customer satisfaction Business profitability (service margins) Service response time First-time fix Field service metrics Depending on the nature of the field business or owner, these field service metrics may...
Read More
In a report released by the Bureau of Labor and Statistics in 2010, it was shown that almost 1.25 million people are working in as maintenance workers. With that, the projected employment of those in the said industry is expected to increase by a quarter before 2020. Having that huge numbers of employment in the maintenance business, the demand rate is certainly going up. Not...
Read More
Mobile solutions for businesses is all the rave today; after all, we seek for convenience for our lives, we shan't not neglect if for our business. All over the world, businesses are clearly making an effort to utilize softwares, services, and tools they can afford to improve their convenience. One thing notable about this advancement is how far we’ve gotten in terms of mobile solutions technology. With...
Read More
When we speak of Field Service Management, the first thing that comes into our mind is our desire for our business to become ‘clutter-free’ and one that would work within a system. That’s actually the intention and purpose of Field Service Management (FSM). When we speak of Field Service Management, the first thing that comes into our mind is our desire for our business to become...
Read MoreIf you’ve ever heard of the Aberdeen Group, they’ve recently published their document titled ‘ Five Steps to Drive Innovation in Service,’ which is very applicable if your niche falls under the field service industry. Most of these steps, though, are correlated in how it’s applicable to most businesses catering to field service. Below you’ll find Aberdeen’s five steps for innovation and how they can be...
Read MoreField service software, whenever we speak of it, we’re almost always reliant on them because they eliminate administrative work; paving the way for us to work on other things more important when it comes to our business. But in this day and age in the field service industry—with the advent of the mobile workforce—field management solutions now have a new driving force why organizations should look...
Read More