Improving your customer connection is one of the ways that you can build a long-list of loyal, repeat customers. And in order to improve that, you need to find new ways you can connect. It’s almost unutilized, but your field service technicians are the forefront opportunity grabbers in order to interact with your customers. If they manage to create a positive way to engage with the...
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Service scheduling, one of the essentials you need in your FSM software, is one of the automating process that helps your business management. It allows your business or organization in ensuring that your resources and services are scheduled properly—not just that, but that it also complies optimally and efficiently. If you’re one among the thousands of business or company owners that have their own mobile workforce,...
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Field service metrics in the field service industry matters a lot—big time. In fact, if you ask any field service business owner to identify which of their metrics are most important, they’ll know it by heart: Metrics of customer satisfaction Business profitability (service margins) Service response time First-time fix Field service metrics Depending on the nature of the field business or owner, these field service metrics may...
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In a report released by the Bureau of Labor and Statistics in 2010, it was shown that almost 1.25 million people are working in as maintenance workers. With that, the projected employment of those in the said industry is expected to increase by a quarter before 2020. Having that huge numbers of employment in the maintenance business, the demand rate is certainly going up. Not...
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Mobile solutions for businesses is all the rave today; after all, we seek for convenience for our lives, we shan't not neglect if for our business. All over the world, businesses are clearly making an effort to utilize softwares, services, and tools they can afford to improve their convenience. One thing notable about this advancement is how far we’ve gotten in terms of mobile solutions technology. With...
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When we speak of Field Service Management, the first thing that comes into our mind is our desire for our business to become ‘clutter-free’ and one that would work within a system. That’s actually the intention and purpose of Field Service Management (FSM). When we speak of Field Service Management, the first thing that comes into our mind is our desire for our business to become...
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