CRM database

Amazon Alexa Scheduling and the world of AI assistants Amazon Alexa Scheduling and the world of AI assistants   The world of AI assistants is constantly evolving. This time the headlines are about Amazon rolling out a new Smart Scheduling Assistant feature for its AI assistant, Alexa. This feature will be available on the business version of Alexa, Alexa for Business. What does this feature do and what...

Read More
CRM database

Husky Flow: Sales management tool Husky Flow: Sales management tool automates your sales pipeline   We have already discussed in the past what FSM software is and how to choose one. We have also written a blog post called "Customer Journey at Husky Intelligence", which introduces the different features of our software. This time we will be going deeper into those features with our Husky Flow series!   Our first post is...

Read More
CRM database

CRM basics - defining customer relationship management CRM basics - defining customer relationship management   Earlier this week we talked about the basics of FSM software. This time we are going to dive into the basics of Customer Relationship Management, or CRM. CRM is an important part of business, but it might be unclear why this is and what the term CRM consists of. Keeping the customer in mind   CRM stands...

Read More
CRM database

FSM software basics: What is it? FSM software basics: What is it?   Field Service Management (FSM) software is becoming more and more popular, the first versions dating back decades. FSM software got its start from the need for a storage management system, and the software we use today has been built on the MRP I and MRP II systems. We have talked about the features and benefits...

Read More

Google WebXR: Extended reality in a browser Google WebXR: Extended reality in a browser Since announcing Google WebVR back in 2016, the company has been busy bettering the Chrome VR experience. This year, Google is bringing the developers WebXR, expanding outside just virtual reality. What is it all about? What is XR?   The 'XR' in WebXR stands for extended reality. The 'X' is meant as a variable - augmented reality...

Read More
CRM database

What to expect from Google I/O 2018? What to expect from Google I/O 2018?   Today, on May 8th, 2018, is the first day of Google's annual developer conference, Google I/O. The conference will be held in Mountain View, California, and it will start at 10 am PDT. What can you expect from the conference? An "AI-first company"   In the words of CEO Sundar Pichai, Google has branded themselves as an "AI-first...

Read More
CRM database

Facebook PyTorch 1.0 - new open-source AI framework for developers Facebook PyTorch 1.0 - new open-source AI framework for developers   On May 2nd, 2018, at Facebook's F8 developer conference, the company announced PyTorch 1.0, a new open-source AI framework for developers. Facebook has invested a lot in the development of machine learning and artificial intelligence technology and is now rolling out its newest product in order to...

Read More
CRM database

FSM software and how it caters to field service businesses FSM software and how it caters to field service businesses   The acronym FSM comes from field service management. FSM software is designed, as its name indicates, to fit the needs of field service businesses. But how does it actually take those needs into consideration? How does it specifically cater to field service businesses? Here is a list...

Read More
CRM database

Customer communications Customer communications giving a competitive edge     Automatic status updates   Informing customers of the different stages of the job and possible delays creates trust and transparency. Automation enables effortless communication with the customer as the worker is reporting the job's stages and other notions regarding the it. Messages can be sent as text messages for example, which allow the customer to track the different stages of the...

Read More
CRM database

Artificial Intelligence - an option or a must-have? Artificial Intelligence - an option or a must-have?   Artificial Intelligence, or AI, is a trend that has been growing steadily in the past few years. Experts have predicted the rise of AI a long time ago. Oftentimes it just seems like a thing for large corporations and technology-oriented companies. Yet slowly, all kinds of companies are adopting AI and...

Read More