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As a NetDispatcher Sales Representative, you will play a critical role  in driving our success through the growth of our direct sales channel.   You will need to grasp the fundamentals of our Field Service Management software, have an outgoing personality and professional approach that will enable you to build relationships with prospective  customers, sign them as customers, and hand them off to our deployment process. This...

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[vc_row][vc_column][vc_column_text] Mobile integration or mobility in an FSM software is one of its key selling point—it’s an advantage, none the less. In the field service industry where HVAC, landscaping, and even pest control contractors are popping up left and right, field service management software is becoming a necessity as well. The key features of dispatching, scheduling, routing and other advance features makes it easier for managers and...

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Internal Communication for Better Field Service Internal Communication for Better Field Service As the representatives of your business,  your field staff is an essential part of your company’s growth. That in mind, creating an effective and seamless internal communication process for them is needed to deliver the best field service. Remote Team Communication   The main problem that lies with the communication process is the distance—the field service team is...

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customer service

Follow-Up Emails: How to Improve Them in 3 Ways Follow-Up Emails: How to Improve Them in 3 Ways   Once your team finish a job or service, what’s the next part of your business process? Does your team give a thankful nod or do you just send out an invoice?   If you are not sending out follow-up emails to your customers, you might be missing some customer service they...

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online presence

When it comes to marketing your business, whether a corporation or an SME, your online presence plays a critical role. But where do you start? Aside from being easily reached our having a face for your business online, online presence gives your business credibility. Those coming in to your website will give them an idea of the quality of service you provide or the kind of...

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field service management

For every field service organization or business out there, there is some field service management that’s still filling in a few gaps. Behind the growth of the service industry, there is always a great field service management software that caters to their growing customer’s needs. The life-blood of every business is its customers—the employees drive the machinery that makes the wheels go round that churns profits...

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If you’ve ever heard of the Aberdeen Group, they’ve recently published their document titled ‘ Five Steps to Drive Innovation in Service,’ which is very applicable if your  niche falls under the field service industry.  Most of these steps, though, are correlated in how it’s applicable to most businesses catering to field service.   Below you’ll find Aberdeen’s five steps for innovation and how they can be...

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