Customer perks: FSM software in the eyes of the customer
There are many benefits to adopting Field Service Management software for the business. But as a customer, what exactly do you get out of it? This blog post will dive into the perks a business with FSM software can offer the customer.
More reliable service
FSM software offers the customer a variety of perks. One of them is reliability. When set right, the software can send reminders of when maintenance is due and job completion notifications. The reminders will be set according to your service agreement, so you do not have to worry about all of that.
The software also will help eliminate mistakes. With its help your information from your billing address to your maintenance preferences will always be correct thanks to autofill.
Get service faster
The software can also offer faster service. For example, any additional services or parts you want are made easy with this tool. The field workers can check availability of dates for these services or whether the additional part is in storage. This all happens inside the system without having to contact anyone, saving you and the employee time.
You can give your electronic signature and get your invoice made automatically from the service agreement in no time. Overall on the customer’s end, the process becomes smoother – less hiccups and less time spent. As all needed information is more readily available, it improves the quality of the service. It is not only beneficial for the business but also for the customer in the end. You can rely on FSM software to give you a better customer experience.