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FSM software basics: What is it?

FSM software basics: What is it?


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Field Service Management (FSM) software is becoming more and more popular, the first versions dating back decades. FSM software got its start from the need for a storage management system, and the software we use today has been built on the MRP I and MRP II systems. We have talked about the features and benefits of FSM software, but now we are going back to basics: what is it and how is it used?

An integrated information system


To get to the very core of FSM software basics, we need to define the term. FSM software is an integrated information system which is used for the management of a business. The software allows both the storage and analysis of data and is an important tool in the automation of a company.

Sectors in an FSM system can include sales, customer relationship management (CRM), storage management, invoicing, human resource management (HRM) and the list goes on. Often the software can cater to the specific needs of a company and therefore they can choose which sectors they actually need.

One of the most evident benefits of FSM software is the ability to follow changes in real time and the automation of tasks. All of the features of FSM software aim towards making managing a company easier.

FSM software today


With the technology improving by the minute, the numbers of new developers and new FSM software are growing. As the market is filled with different kinds of FSM software, it is now easier for companies to choose software most suitable for their needs.

In the beginning, companied needed to install the software on the users’ computers. These days FSM software is most typically cloud-based. This results in faster, and often cheaper if not free, updates for the system. Users can also access the software from anywhere, with the use of mobile devices. Most companies also offer integrations with other systems, which makes it easier for the customers to move information from one system to another.

Users can enter a lot of important information into the software. This includes jobs, service agreements, time logs, work-related communications, documents and other attachments. Because of this, FSM software is suitable for field service businesses. The ability to enter all this data into one system helps speed up processes and make them more transparent.

The future of FSM software


As developers work on artificial intelligence (AI), it also shapes FSM software. Artificial intelligence helps these systems make decisions based on their own calculations and predictions. The ability to hold large amounts of data helps the software make these decisions.

In the future, Internet of Things (IoT) could become a significant source of data for these systems. Some types of FSM software already take advantage of IoT. Possibilities include preventative maintenance and repairing for example.

The future of FSM software could hold a number of other things, even some we are not yet aware of. If something is certain, it is that FSM software has potential to become even more powerful. As a result, we will be keeping our eye on its development – it is sure to be interesting to watch.



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