For every business, organization, or enterprise involved in field services, efficiency is one of the key elements in making it successful. Together with that, one critical business component needed for their efficiency is making use of dispatch management.
A dispatch management software, much like Husky Intelligence’s, automates your processes with a built-in system.
Dispatch management software allows users to create, alter, and delete variables needed for their business process. These variables can include resource details, scheduling policies, work data, and so on. Additionally, this software allows business owners to schedule workers according to their skill set, guide scheduling staff to make decisions in line with their workload, or even allow personnel to dispatch orders.
The challenges of dispatch management
While it’s always an advantage to your business process, dispatch management is not perfect. There are a number of ways and sectors where dispatch management faces challenges.
One all too common example is how information overload can be a problem. A number of dispatch management systems still struggle to resolve a lot of gaps – how to integrate existing data into the system, making sure that all assets are fully utilized, addressing small issues, etc.
Perhaps one of the sources for these problems is the lack of the organization skills of the one in charge of such process. These problems stem from organization-related tasks. Managers who will handle the operation need to be highly organized since they will be taking up the work requests, invoices, and so on.
Lastly, these managers need to be flexible with how they handle the workload. They need to be able to shift their priorities if the need arises and whenever the team is on the field.
Benefits of dispatch management software
Instead of running around all day, wondering what should be done, dispatch management handles that for you. Different types of scheduling and dispatching software are able to deliver efficient and effective ways of scheduling your personnel and field resources. Their goal is to optimize a program or schedule. If there is a need for a change at the last minute, it can be done. Improving service delivery has never been easier than with a dispatch management software!
End result of using the software is that they save time and resources. By eliminating wasteful overhead spending in the overtime, travel time, and downtime in the admin work, these will save the company precious resources as well as boost productivity.
Most leading dispatch management software today also optimizes the schedule during the day, resulting in real-time information both from the customers and from the team on the field. Decision making process with actions consistent with the business policy and goals can also be programmed into their features.
Click here to check out our academy to find out more about field service automation!
Why your business should use dispatch management
- Optimize in real-time! That way, dispatch managers can immediately respond to changes in order, reducing delay and improving service.
- Make use of historical data to create tasks for more accurate schedules.
- Use business objectives to create business processes
- Create precise schedules through predictive time-of-day traffic patterns.
- Have a full range of automation. Automate from overrides to automated functions.
- Dispatch with mobile devices to receive real time progress reports!
Last thoughts on dispatch management
Whether you are running an SME or a corporation in the field service industry, you cannot go wrong with a dispatch management software. It is a critical component of your business process – and one you should not miss. As a business owner, you should prioritize spending your time on making strategic changes to improve your business, not spending time managing and tracking reports, keeping schedule, and routing service calls.
If you are able to work as efficiently as possible, your entire work force would become more productive. Having a dispatch management software in your arsenal will make your business more manageable and profitable!
If you are looking for a software where you do not need to worry about minor issues or challenges, the newest version of Husky Intelligence software addresses these problems perfectly. You can easily manage your team on the field, quickly locate information on a certain asset, all without having to worry about information overload.