Master schedules: Setting up and dealing with changes
Scheduling is an important part of field service, whether it has to do with setting up a maintenance schedule with a customer or the overall scheduling of tasks within the company. More often than not, there is room for improvement in this department. One great way to master scheduling is with Field Service Management software. In this blog post, we will elaborate on why and how.
Scheduling made easy
FSM software is a great tool to have when it comes to scheduling. While its automation feature helps with routine work, the software also offers a scheduling tool. With it, your clients can easily check available times and book appointments. Furthermore, this software can be linked with Microsoft Office – this way you can find your schedules from the calendar with a few clicks. You can move schedules around, cancel them, postpone them and add details to it.
Structure with service agreements
One of the software’s most popular features is service agreements. With these, scheduling can become smoother than ever. Now for example, you can set up a maintenance schedule, complete with reminders and notifications when the job is done. Your client no longer has to worry when maintenance is due – it says so on the agreement and the software can also remind them. Service agreements make scheduling easier and faster but they can also generate more business.
In addition, the software itself can perform a number of tasks with the help of automation and artificial intelligence. For example, its sales tool can create weekly tasks for the sales team. It takes off a chunk of the workload in planning and scheduling, and makes it easier for employees to focus on their goals. The possibilities are almost endless with FSM software – how would you utilize it?