Mobility in field service: Why is it important?
The term field service already indicates that these businesses spend a good chunk of their time out in the field. Why is it still important to discuss the mobility in field service businesses? This blog post will answer that question and dive deeper into its challenges.
Mobile in more ways than one
It is obvious that field service is that type of business that goes way beyond the office. Still, it can be easy to be lulled into thinking that mobility is one-dimensional. The workers go out on the field each day, move from one customer to another and do their job. That is mobility, right?
Wrong. If a field service business is looking to be taken seriously by their competition, it needs to look beyond the physical. Mobility is so much more than having a car and moving between locations. It starts with the management.
Field Service Management and dispatching
The best way to ensure your field service business is ready to take on the competition is to adopt Field Service Management software. It is important that the software fits the needs of the business specifically.
One of the most important characteristics of FSM software is its ability to move and adapt anywhere the business goes. This covers a few different features. First of all, being able to access the software on the go can have a large number of perks. With mobile device access, all the data in the software is always at your fingertips, as well as the means to share information.
Another important feature is dispatching. It is more closely tied to physical movement. Dispatching and related scheduling tools in FSM software ensure the movement between different locations is done in the best manner possible for both the company and the customers. You can easily plan your route between the different customers throughout the day in a way that saves time. Dispatching, especially with the mobile device access, helps leaders manage their teams. With an ability to react to changes in real time and tools for two-way communication, the dispatching process has never been this streamlined.
Adapt more easily
Having the option to take your FSM software with you wherever you go can make a huge different. Not only is it a place to check information, but also an easy way to communicate with all the different parties.
Changes rarely occur while your nicely in front of your computer, especially in a field service business. With mobile FSM software, both you and your team can make changes and add information as well as receive it in real time. Consequently, you no longer have to send emails or call each person to relay the message.