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The field service business and the next generation of workers

next generation

The field service business and the next generation of workers

As the next generation of workers enter the field, older generations might be left wondering what to do. The gap between the young and the older might seem like an obstacle, but you can turn it into a strength instead of a weakness with the right mindset. In this blog post we will discuss how the next generation fits into the field service business.

The children of the tech era


The kids these days will never understand what it was like to live without the internet. While many people equate them to a group of entitled, lazy and aimless kids, it is far from the truth. Understanding the differences can help you turn them into an asset to your field service business.


Take advantage of the skills of those born after the invention of the internet. They are often rather tech-savvy by default. Some already know a lot about technology, and many are quick learners. Their knowledge is not only handy for themselves, but also when it comes to teaching others.

Learning from one another


The importance of working with people of different ages cannot be overstated. All generations grow up in different settings, developing a different set of skills from the ones that came before them. The more variety in age groups, the easier it is to cater to all your customers, create effective business processes and tackle trends.


With years of experience, you can pass on your knowledge to the younger employees, while they can teach you something new in return. In the best case scenario, the younger generations entering the workforce can bring their drive, thirst for knowledge and fresh way of thinking to your company and invigorate the whole work environment!

If you are interested in switching FSM software to a new one or you want to learn more about it, check out Husky Intelligence’s features. If you have other questions, you can also contact us!

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