service agreement benefits
Service agreement benefits: What is in it for the customer?
Maintaining customer relationships is one of the most important tasks for a business. It is important to understand the benefits of each activity to not only the company itself but also to the customer. In this blog post we will discuss service agreement benefits from the customer’s point of view.
Foundations of seamless customer service
Most field service businesses rely heavily on recurring jobs. Service agreements are an important part of this system. Without them, recurring jobs would require more time and effort from both the company and the customer.
Service agreements provide the customer with less worry about the subject – one document determines the schedule and the details of the service. This way the maintenance works seamlessly on its own, as there is no need to fill out information on the job each time.
Ensuring everything works
Service agreements are helpful in more ways than one. For example, they guarantee that the maintenance of a machine is taken care of regularly to ensure it has a long life. If there was no service agreement in place, the machinery could either go on for too long without maintenance or get it too often – neither which benefit the customer.
Service agreements help determine the needs of the customer as well as the subject of the service. With one business taking care of the service, they are more likely to cater to your specific needs better and better as time goes on. The parties involved determine the service schedule in the service agreement. This leaves the responsibility to the company; the customer does not need to remember when service is due.
And of course, not everything is set in stone. The beauty of service agreements relies in the ability to adjust. If something is not working out for the customer or they for example need the cleaner to come by more often, that can be arranged in the agreement.
All in all, in terms of the customer, service agreements bring more stability and less worry. This could even be a question of safety – if maintenance is overdue, it could become a safety hazard. Considering all this, service agreements are beneficial not only to the company but also to the customer.