why FSM software Why FSM software: 3 reasons explaining the importance Why was Field Service Management software ever created? The reason lies behind the unique properties of this business type. This blog post will shed light on the three most important ones. 1.Management of workforce No other type of business requires management of workforce quite like a field service business. Husky Intelligence’s FSM software helps with dispatching workers and...
Read More
field service workers Field service workers: The 3 main benefits of FSM software for employees Field service management can be of great help for a business. Besides the decision makers and customers, FSM software can offer multiple benefits for the employees. Here are the three main ones. 1.Access to information on the go The importance of being able to access information while on the field cannot be overstated. It...
Read More
service agreement benefits Service agreement benefits: What is in it for the customer? Maintaining customer relationships is one of the most important tasks for a business. It is important to understand the benefits of each activity to not only the company itself but also to the customer. In this blog post we will discuss service agreement benefits from the customer’s point of view. Foundations of seamless customer service Most...
Read More
FSM software enhances CRM How FSM software enhances CRM: Improving customer relationships Managing customer relationships is an important part of any business. It is especially crucial for field service businesses to maintain current relationships along with acquiring new customers. This can be a difficult task – how can you improve how you manage your customer relationships? The answer may lie in FSM software. CRM automated Field Service Management software...
Read More
FSM software integrations How FSM software integrations helped our customer improve their business processes Many companies use a number of different types of software. The compatibility of the software makes a difference – the lack of it could mean slower business processes. Is there In this blog post you can read about how our customer used Husky Intelligence’s integrations and what advantages it gave their business! Integrations versus...
Read More
switching FSM software A guide to switching FSM software: How to manage the whole process Many field service businesses already use FSM software to improve their business processes. What if the company realizes the software is not fully suitable for them and they are looking to switch it out for another one? Below you can read tips on how you can make the process as painless as...
Read More
Reporting process A simpler reporting process with Field Service Management software It is easy to agree that reporting in a field service business can be a tricky task. An employee might be in the field all day and then have to write all the reports at the end of the day from scratch. Some details might be forgotten as it has been a long day and they...
Read MoreField service software, whenever we speak of it, we’re almost always reliant on them because they eliminate administrative work; paving the way for us to work on other things more important when it comes to our business. But in this day and age in the field service industry—with the advent of the mobile workforce—field management solutions now have a new driving force why organizations should look...
Read MoreCapterra surveyed 100 service businesses early 2015 and found out that the most desired feature in field service software is quote creation and CRM. Hardly a surprise to us, because every time we show NetDispatcher to new customers, they love the fully integrated CRM and quote creation and costing process that comes with it. Our findings strongly support the study and after it's launch in...
Read MoreWhat are people looking for when they select new field service software? In our previous post we discussed about the importance of functionalities and that the CRM, costing and quoting -features are very important when selecting new field service software. Now, in that same study, ease of use was a close second. *74% of field service companies counted functionality or ease of use as a top priority...
Read More