You may have the most talented workforce in the country, but without the necessary tools and management skills, they’re unlikely to reach their potential. Facilitating your employees to be the best version of themselves should be a top priority for any field service business looking to dominate the market. In this article, we’ll provide you with 4 simple ways that you can improve the performance of your field staff and ultimately deliver a higher quality of service to your customers.
1. Allocate Jobs Appropriately
Different jobs have different requirements in terms of skills and knowledge. Choosing the most suitable field staff to send to each job is essential to ensure the project is completed to the highest standard. Similarly, allocating jobs which require less skills (e.g. daily admin tasks) to junior members of staff will free up the time of your more skilled workers, enabling them to be more productive doing what they do best.
2. Make Information Easily Accessible
Ensuring that all relevant job information is available and accessible for your field staff will minimise the amount of time being wasted whilst on-site. Implementing a cloud-based field service management tool like Husky in your business would grant your staff with the ability to access key information from anywhere at any time, therefore boosting the efficiency of your operations.
3. Better Connect Your Office and Field Staff
When operating alone in the field, it’s easy to become disconnected from the rest of your team. Try the following to prevent your staff from feeling isolated and cut off from the rest of their team:
- Hold regular team meetings
- Stay in communication throughout each day
- Implement field service management software like Husky to ensure that all staff are ‘singing from the same hymn sheet’.
4. Get Regular Feedback
One of the easiest, yet most effective ways to improve employee performance is to regularly get feedback from your workforce. Asking what they believe is going well, what’s going wrong and areas which they think can be improved will undoubtedly raise some ideas about how you can deliver a better service. Moreover, asking for regular feedback will also help to boost employee morale as they will feel valued and listened to, which in turn is likely to have a positive impact on their performance level.
Thank you for taking the time to read our article. We hope you now have a better understanding of how you can support your employees to reach higher levels of performance. If you have any questions regarding the topics discussed in this article, please don’t hesitate to get in touch. A member of our expert team will always be happy to help.