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Pro Tech Property Solutions is a leading provider of facility support services across the residential, commercial, and retail sectors. Renowned for their commitment to quality and exceptional customer care, Pro Tech has built an impressive reputation over the past 35 years. Operating throughout London and the Southeast of England, they have continually partnered with property owners and managers to deliver bespoke, reliable, and expertly managed support services.
With a large number of contracted clients and recurring jobs that require precise planning and coordination, Pro Tech needed a system that could keep up with the demands of their operational schedule.
Prior to adopting Husky Intelligence, Pro Tech was using E-Works, a software platform that initially met their requirements. However, over time they encountered ongoing issues—particularly with automatic job scheduling, a feature that is critical to their day-to-day workflow. Scheduling errors created friction across their workforce, impacting efficiency and creating unnecessary complications.
When Pro Tech discovered Husky Intelligence, they were looking for a system that could do more than just manage jobs—they needed one that could automate and streamline their contract management and scheduling in a way that matched the unique structure of their business.
The Service Agreements module in Husky became the ideal solution. With this feature, the Pro Tech team can easily populate contracts and set up automated job occurrences in the correct patterns, removing the risk of missed appointments or scheduling conflicts.
What sets Husky apart is its flexibility—we understand that business operations evolve, and our system is built to adapt. Working closely with the team at Pro Tech, we developed a setup that works specifically for them, with ongoing support to adjust as needed.
“We switched from E-Works as jobs weren’t dispatching automatically. Feedback and assistance on issues were taking too long to resolve.
Husky are a really great team. They have helped and guided us every step of the way. We are happy with the system. The Calendar works well for us and our teams out on the road are happy with the system. Any issues we’ve had, they’ve come back with feedback quickly. Love that you can pick up the phone or email and get in contact directly with the team here in the UK.”
Nisa Telo, Head of Operations at Pro Tech Property Solutions
Since switching to Husky Intelligence, Pro Tech has experienced:
With Husky Intelligence in place, Pro Tech Property Solutions is now empowered with the tools to scale their services while maintaining the high standards their clients expect. We’re proud to support them in continuing to deliver exceptional service across the UK property sector.
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