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Field Service Automation

FSM software in transport and logistics

Companies that provide transport and logistics services are the backbone of our society. The industry is growing strongly, competition is tough and service level requirements are tightening. The smooth and cost-effective management of transport services requires smarter and more streamlined processes and systems supporting them. Husky Field Service Management software is an ideal tool for the transport and logistics industry.   [qodef_button size="" type="" hover_animation="" target="_self" icon_pack=""...

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FSM software in installation and maintenance

In complex equipment installation and maintenance companies it is important to coordinate everyday work, recurring, one-off, and add-on tasks altogether. A situation familiar to many professionals is, for example, that the customer notices the need for additional maintenance during other work. At the same time, there may be an urgent add-on task somewhere else and the current work will have to be postponed. Husky Field...

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FSM software in the cleaning industry

Cleaning services are a very important part of our society. COVID-19 poses new demands on cleaning and the role of information management is emphasized. The biggest challenges in the cleaning industry often arise precisely in situations where the information originally recorded does not reach the employee and the possibility of errors increases. In such situations, the business is successful for those cleaning companies that have...

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Husky ERP - a change for the better

That’s a saying often used for example in economics — not so often in relation to ERP solutions.   ERP solution implementation projects are usually very large and require significant financial and labor investments. For this reason, many organizations are reluctant to change their system, even if it no longer optimally serves their operations.   The system may have fit the original need well, but changes in the operating...

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Necessary information available regardless of time and place

With Husky ERP, you can access the information you need, no matter where or when. All the data in Husky is at your disposal both on your computer and on your mobile.   The papers are mixed up and in ten different places. Excel did not even save the last changes. The customer calls, and complains about the work done. How can I find that work report?...

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Communication with Husky ERP

The globally exceptional situation caused by the COVID-19 virus puts us all in an unprecedented situation. The exceptional situation applies to individuals, companies and the public sector.   Communication must be precise, well timed and clear. Inadequate communication leads to ambiguities and the spread of rumors. Suspicions should not be incited. For example, customers need to be informed about whether the agreed tasks can be performed despite...

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Thank you cleaning professionals

Cleaning professionals are very busy right now. They are endangering their own health to prevent the spread of coronavirus. Big respect to every cleaner in the world. Thanks for the valuable work, you are heroes!   Probably no one believed how the situation had developed in a few months. Meetings are canceled, passenger numbers fall and stock market values plummet. The world stops for a moment. The...

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In the previous post we discussed the measurement of customer satisfaction as a part of the service. In this blog post, we will dive deeper into why good customer experience is important. Furthermore, we will look into exactly how much it can affect a business and its sales. In recent years, the customer's experience of the purchased product or service has become increasingly important when it...

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The beginning of the year can be hectic for a field service business. Perfecting business processes and tackling overdue tasks can result in the neglect of customer service and the customer experience. Especially the measurement of customer satisfaction is often the last thing on one’s mind. But it should not be this way. After all, is it not useful to know your customer’s opinion on...

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next generation The field service business and the next generation of workers As the next generation of workers enter the field, older generations might be left wondering what to do. The gap between the young and the older might seem like an obstacle, but you can turn it into a strength instead of a weakness with the right mindset. In this blog post we will discuss how...

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