That’s a saying often used for example in economics — not so often in relation to ERP solutions. ERP solution implementation projects are usually very large and require significant financial and labor investments. For this reason, many organizations are reluctant to change their system, even if it no longer optimally serves their operations. The system may have fit the original need well, but changes in the operating...
Read More
With Husky ERP, you can access the information you need, no matter where or when. All the data in Husky is at your disposal both on your computer and on your mobile. The papers are mixed up and in ten different places. Excel did not even save the last changes. The customer calls, and complains about the work done. How can I find that work report?...
Read More
The globally exceptional situation caused by the COVID-19 virus puts us all in an unprecedented situation. The exceptional situation applies to individuals, companies and the public sector. Communication must be precise, well timed and clear. Inadequate communication leads to ambiguities and the spread of rumors. Suspicions should not be incited. For example, customers need to be informed about whether the agreed tasks can be performed despite...
Read More
Cleaning professionals are very busy right now. They are endangering their own health to prevent the spread of coronavirus. Big respect to every cleaner in the world. Thanks for the valuable work, you are heroes! Probably no one believed how the situation had developed in a few months. Meetings are canceled, passenger numbers fall and stock market values plummet. The world stops for a moment. The...
Read More
In the previous post we discussed the measurement of customer satisfaction as a part of the service. In this blog post, we will dive deeper into why good customer experience is important. Furthermore, we will look into exactly how much it can affect a business and its sales. In recent years, the customer's experience of the purchased product or service has become increasingly important when it...
Read More
The beginning of the year can be hectic for a field service business. Perfecting business processes and tackling overdue tasks can result in the neglect of customer service and the customer experience. Especially the measurement of customer satisfaction is often the last thing on one’s mind. But it should not be this way. After all, is it not useful to know your customer’s opinion on...
Read More
next generation The field service business and the next generation of workers As the next generation of workers enter the field, older generations might be left wondering what to do. The gap between the young and the older might seem like an obstacle, but you can turn it into a strength instead of a weakness with the right mindset. In this blog post we will discuss how...
Read More
task organizer The improved to-do list: FSM software as a task organizer Running a field service business requires good organizational skills. Besides simply managing employees, the job comes with a large number of other tasks to complete on a day-to-day basis. Even with skilled management, it is easy to get the task list all jumbled up. In order to prevent this from happening, businesses use different tools....
Read More
additional services Field service business: Additional services or add-on sales? Field service business is a field of its own. There are as many approaches to it as there are businesses in it. While earlier this week we discussed the importance of customer relationships, today we will focus on the topic of additional services or add-on sales. Giving and/or getting Depending on the type of field service business, one could...
Read More
customer relationship quality Customer relationship quality and why it matters in field service While quality over quantity is widely accepted as a good guideline when it comes to customers, it is especially important in field service. With the way the field is set up, favoring quality over quantity has many benefits. This blog post will dive deeper into why. The art of customer relationships Most field service businesses make...
Read More