Managing any workforce can be a real challenge and when your workforce is mobile, this becomes even more so.
With jobs, stocks and invoices constantly being tracked, having a disjointed workforce will make this a lot harder than it needs to be. This can cause a negative impact on the business and crucial time may be lost trying to bring this all together.
Field Service Management software enables you to efficiently manage your mobile workforce through one tool. Leading to a more streamlined business whilst increasing customer satisfaction and productivity. With many more compliance and industry regulations to contend with, Field Service Management software will make it easier to monitor this.
Field Service software will improve your ability to schedule and plan the weeks and months ahead. Many products have a large scheduling calendar where you can see all upcoming jobs and availability. Having an overall picture like this helps massively with scheduling new jobs. You can see which days are most free and which operative’s are most available for the job.
Workforce transparency & Communication
Field Service software connects your back office staff to your on site operatives. Both sides have visibility of the information they need in order to complete their jobs in line with customer expectations.
Maintaining Evidence of Work
This is a key aspect in any business however this can get lost when managing a mobile workforce. Husky allows your field operatives to capture images and information of the work before, during and after the job. This data can be uploaded to Husky’s cloud based platform with the click of a button and is stored there indefinitely for back office staff to view and access. These images can also be sent to customers for greater service.
This increased productivity and managing of staff and costs will ultimately lead to business growth. Having access to these key metrics enables you to increase customer satisfaction, reduce costs and increase future revenue.
Using a cloud-based Field Service Management tool protects against data loss and provides a full audit trail if there is a security breach. Good Field Service Management software platforms will also securely integrate with many of your other business software to give you the complete workforce management system.
Thank you for taking the time to read this article. We hope you now have a better understanding of difficulties you may face when managing a mobile workforce. If you have any questions regarding the topics discussed in this article, please do not hesitate to get in touch. Our friendly team is always happy to help!