Without Field Service Management (FSM), many service-oriented businesses would fall apart.
In this article, we will explain what FSM is and highlight the key components of a FSM system. We will also discuss the advantages of FSM, as well as some practical applications of the software.
A Definition of Field Service Management
FSM is a way of organising and optimising operations performed outside of the office. Simply put, it is the coordination of a company’s resources, such as employees and equipment, during work activities which take place in the field.
The Components of Field Service Management
Field service managers are responsible for orchestrating various activities to ensure that business operations run as smoothly as possible. These activities include:
- Scheduling – arranging employee schedules, appointments and work order completion timelines.
- Dispatch management – coordinating the dispatch of field service technicians.
- Work order management – tracking service work orders from start to finish.
- Inventory management – tracking parts and supplies.
- Contract management – managing contracts with customers and ensuring service level agreements are met.
The Advantages of Field Service Management Software
FSM tools like Husky can offer businesses a variety of benefits, both in the short-term and long-term, including:
- Field staff can access information in real-time, wherever they may be located.
- Field staff are better connected to office staff, leading to more effective communication.
- Ensures the right operative is assigned to each job and improves first-time fix rates.
- Allows processes to be streamlined and boosts operational efficiency, therefore saving your business time and money.
- Automates time-consuming admin tasks, freeing up your employee’s time to focus on the task at hand.
- Reduces the likelihood of human error.
- Improves your customer experience and quality of service.
Practical Applications: For Which Industries is Field Service Management Software Useful?
The flexibility of FSM software like Husky means that it is useful in a range of different industries. Any business which has operatives, specialists or technicians working out in the field can benefit from using FSM software to manage their operations.
However, to be more specific, FSM software works particularly well within the following industries:
- Property maintenance
- Utilities (Gas, water and electricity)
Each of the industries highlighted above involve the simultaneous management of many moving parts. Without the assistance of an effective FSM system, it would be almost impossible for organisations in these industries to perform at the optimal level.
Thank you for taking the time to read our article. We hope you now have a better understanding of FSM software and how it can bring your business closer to its goals. If you have any questions regarding the topics discussed in this article, please do not hesitate to get in touch. A member of our expert team will always be happy to help.