Field Service and Job Management software can vastly boost the efficiency of your business operations. There are several high quality and viable software solutions available in the market, and the implementation of these types of solutions will most likely transform the way you manage your day-to-day activities. However, not all solutions were made equal, and what has worked for you previously may not necessarily be the best option today or in the future. Here are some signs you should look out for which may indicate you need to change your Field Service and Job management software:
1. Poor Scalability
Poor scalability is one of the leading causes of dissatisfaction with software solutions. As your business grows, your software must be able to grow with you. If your current software can only handle a limited number of users, you may want to start considering other options available to you.
2. Poor Flexibility
Not only do you need your software to be scalable, but it should also be flexible. A lack of flexibility may be a sign that you need to change software provider. You should be able to tailor and customise elements of the software you are using in order to meet your ever-changing demands.
3. Real-Time Communication Issues
Frequent communication issues between your office and field staff may be an indicator that you need to upgrade to a different software provider. A good Field Service and Job Management software should make it extremely easy for staff members to communicate, regardless of where they are located. Communication issues in your business is likely to result in lower productivity levels and poor customer service.
4. Lack of Software Development
Software can fast become stale and obsolete if the developers aren’t working hard behind the scenes to keep making improvements. Listen to the feedback of your staff members – if they are often complaining of performance issues and bugs in the system then it may be a sign that the software is not being updated regularly enough and you may want to switch provider.
5. Inability to Reach Maximum Efficiency
Field Service and Job Management software should enable your business to operate at the optimum efficiency level. Just as you should be listening to the feedback of your staff, you should also be listening customer complaints. Slow project delivery times may indicate that your software is in fact holding you back.
Solve Your Software Problems by Switching to Husky
Husky allows you to automate your office, workforce and client communication. With our software you can be assured that as your business grows, Husky will grow with you as there are no limitations on the number of users Husky can withstand. Furthermore, the flexibility of Husky is second to none. Our intelligent software gives your business the ability to fully customise the way it is run, and every form within Husky is editable to match your requirements. Moreover, communication is made simple for users of our software. Office and field staff are able access the Husky app on their mobile phones to send any job information (e.g. directions, pictures, dates, materials required, signatures) via email and SMS. From the initial lead, to the works being completed and invoices sent, our software can streamline your entire process to ensure your service is being delivered to the best of your ability.
Thank you for taking the time to read this article. We hope you now have a better understanding of the signs which may indicate you need to change your Field Service and Job Management software provider. If you have any questions regarding the topics discussed in this article, please do not hesitate to get in touch. Our friendly team is always happy to help!