Professional Services to Support Our Customers
At Husky Intelligence, we offer numerous types of professional services. Our range of professional services will help your business run smoothly and more efficiently. Software Integration One of the professional services we offer is Software Integration. Software Integration is the process of linking one software application to another. Typically through Application Programming Interfaces (APIs). An API is a set of definite rules that permit different applications to communicate with each other. This will allow all relevant information to be grouped together. This means that data fetching and processing is much easier and smoother for all systems. By using an integrated system, it can help to achieve a high efficiency with your employee’s productivity. It saves valuable time as it eliminates the need to repetitively input manual date over numerous systems. Husky operates an open API, meaning you can connect Husky with all your team’s favourite tools! If you have an integration idea, let us know and we will help link your solution with Husky Intelligence. Bespoke Reports We can build bespoke management reports to help you get all the crucial information from your service management software. Having bespoke reports will benefit your business in many ways, some of which are: Enables managers to understand employee performance. Supplies management with information to make decisions. Allows management to understand areas for improvement. Can sometimes offer insights into the attitudes and motivations of employees. Husky grants you access to information you would otherwise struggle to find. For example, our system’s world-class reporting centre enables managers to understand the amount of time their employees are spending on each job, as well as how much each job is costing. This information can be used to analysed why your employees may be spending longer than expected to complete jobs, or why jobs may be costing your business more than expected. System Customisation Husky offers bespoke forms to our clients, with the ability to replicate your existing forms and processes. This can save our customers time and effort by taking away the manual work involved with creating forms through more traditional methods, such as using paper or Excel. Husky allows you to copy your terminology over to our forms for any area, whether it is sales, estimates, jobs, or invoices. To further show efficiency of our forms, all information entered will be automatically pulled through onto the next form. Saving you time because you won’t have to re-enter the same information. Bespoke Development Here at Husky Intelligence, we offer you the chance to rent one of our very own Husky developers. This is perfect if you have a bespoke feature that you want adding. This could benefit your business massively as the software will become more personalised to your use. Make An Enquiry To enquire about any of our professional services, please visit our website at https://huskyintelligence.com/make-an-enquiry/.
The Importance of Software Training
Why training is important? There are many benefits of enrolling your staff in software training sessions, including: Better performance and productivity of the employees who are using the software. By undergoing training, your employees will improve their skills and knowledge and will build their confidence using Husky. This will overall improve their performance when using Husky Intelligence. By training your employees, it can significantly reduce the need for supervision and make them confident enough to go away and use Husky Intelligence on their own. When your employees are exposed to the training it helps standardize the work process. Your workers will apply and follow similar procedures as a result of their training. By exposing your employees to Husky training, it will help increase efficiency and productivity when using the software. Our training will get you up to speed on how to use Husky Intelligence and will also help you get the best out of it. By training your employees, it will get them invested and make them want to use Husky Intelligence, ultimately helping your business move away from paper. How we train our customers at Husky At Husky, we offer professional training to ensure that you and your team get the best out of our software. This training can either be delivered online or face-to-face. For £89 per hour, professional 1-on-1 training will be delivered through our world class conferencing tools. Our online training is perfect for small groups of 1-3. However, if you want to train more than 3 people, then you will be more suited to our face-to-face training. For £100 per hour, professional face-to-face training can be delivered at your premises. This is perfect if you want large groups trained up in using Husky Intelligence. The team training will be delivered as a presentation to your chosen group. The training will delivered in the style of a presentation with the opportunity to ask questions. Prior to the sessions, you will be sent a training itinerary that we will refer to during the training session. You can view and sign up to all our training and professional services here.
Does Husky Integrate with Other Solutions?
Yes! We have a unique and open API. Our unique apps are developed to link your important systems with Husky, we can integrate with anything! We find that most new customers already use an accounting package they are pleased with, so instead of trying to replace that, we are happy to link together. That way your business can run the way you want it to. You can send Invoices and Purchase Orders by synchronising from Husky to the accounts package. This can be done with one click of a button! Meaning no double entering and you still get to use the accounts package you are comfortable with. We also integrate with other software too, including e-commerce platforms such as Shopify and more. What is Software Integration? Software integration is the process of linking one software application with another. Typically through application programming interfaces (APIs). An API is a set of definite rules that permit different applications to communicate with each other. It acts as a transitional layer that processes date transfers between systems. APIs enable integration so that the platforms and applications can flawlessly communicate with one another. Husky integrates with 3000+ apps. Without the interlinking of the applications, your business would be let with handling numerous data sources. This can lead to data duplication, loss, and obscurity, which overwhelms business efficiency and transparency. Moulding Husky Intelligence Around Your Existing Processes We believe that businesses should be able to create and use the processes they want to use. Husky’s flexibility provides just that. Rather than trying to mould your business to fit a software platform, you can mould the software platform to fit your business. Integrations mean different tools can work in unity to streamline your workflows, enabling you to have more time to work on other areas such as Sales and Marketing. Many other Field Service Management software providers do not offer this compatibility, you will have to fit into their framework. Entering the same data multiple times can become exhausting! The Benefits of Software Integration One of the most substantial benefits of software integration is that all the relevant data is grouped together. This means that data fetching and processing is much easier and smoother for all systems. By using an integrated system, it can help to achieve a high efficiency with your employee’s productivity. It saves valuable time as it eliminates the need to repetitively input manual date over numerous systems. Husky Integrates with 3000+ Apps Husky operates an open API, meaning you can connect Husky with all your team’s favourite tools! From accounting apps to analytics apps, Husky Intelligence integrates with a range of different types of apps. Such as QuickBooks, Sage, Xero, Google Analytics, Dropbox, Microsoft Teams and many more. Have an Integration Idea? We would love to hear it! We can offer you a professional service to help link your solution with Husky Intelligence. Our developers will help you get integrated at an hourly rate of £150. Enquire now at https://huskyintelligence.com/make-an-enquiry/
The Most Frequently Asked Questions About Husky
Looking for answers to your questions? Here’s 10 of our most frequently asked questions about Husky. 1. What is Husky Intelligence? Husky Intelligence is a field service platform that can help you automate your office, workflow and client communication. With our expertise, we can help you go paper-free. 2. Can I access Husky Intelligence on a mobile or tablet? The main feature of our mobile app is the jobs section. Here, your staff will be able to view all their jobs, including jobs which are in progress, dispatched, paused or completed. Your staff can also upload and access all job information. This information includes: Job address Scheduled and actual times Staff assigned to the job Type of job Completed by date Job description Before and after pictures Customer signature As a result, our mobile app makes it easier for your office staff to keep your field operatives fully informed about their jobs for each day. 3. Who do I contact if I have any issues with Husky Intelligence? Our support team is available 24/5, Monday through Friday to assist you. Contact us by emailing support@huskyintelligence.com or call +44 1257 440343 and we’ll help you with your enquiry as soon as possible. 4. Is my data safe? Yes, we use Amazon Web Services (AWS) to provide technical, operational, and contractual measures needed to protect your data. With AWS, we manage the privacy controls of your data, control how your data is used, who has access to it, and how it is encrypted. AWS underpins these capabilities with the most flexible and secure cloud computing environment available today. 5. Can I get a free demo? Yes, we would love to give you a free demo on Husky Intelligence. Book a call now or give us a call on +44 1257 440343. 6. Can I get trained on how to use Husky Intelligence? You can either watch our training videos or you can purchase our professional services and be trained up online or on-site by a member of our team. 7. Can I manage my sales leads on Husky Intelligence? Your sales leads can be manged from Husky Intelligence. 8. Can I send estimates from Husky Intelligence? With just a few clicks, you can create estimates and send them to your customers. Tracking and managing your estimates in a specialised platform grants you greater control over the sales process. 9. Can I create invoices with Husky Intelligence? Husky Intelligence automates all the boring parts of the invoicing process and helps to make invoicing a little less tiresome. 10. Can I cancel at any time? Yes, you can cancel anytime. Husky is a month on month rolling contract, meaning you can make changes to your plan whenever you need to.
Build Bespoke Forms for Your Field Service Business
Husky offers bespoke forms to our clients, with the ability to replicate your existing forms and processes. This can save our customers time and effort by taking away the manual work involved with creating forms through more traditional methods, such as using paper or Excel. Husky offers a quick and efficient alternative by digitalizing these forms. As a result, this reduces the risk of inaccuracies, misinterpretation, and loss of data. Our bespoke forms differentiate us from our competitors, giving customers a form that’s tailored to all their requirements and specific needs. This means they can include specific fields and layouts that are relevant to their unique processes. Husky allows you to copy your terminology over to our forms for any area, whether this being a sales, estimate, job, or invoice form. To further show the efficiency of our forms, all information entered on the estimates form will automatically pull through onto the job forms. These bespoke forms can be built with enhanced security features to protect sensitive information. This is especially crucial for businesses dealing with confidential data, such as personal or financial details of customers. Our bespoke forms can be designed to align with a company’s branding guidelines. This includes design elements such as colours, logos, and fonts to ensure your forms are in line with your brand identity, therefore maintaining your professional brand image.
Debunking Common Misconceptions Around Field Service Management Software
Field Service Management (FSM) software is a familiar friend for many service-based businesses in the UK and around the world. However, for some businesses, very little is known about these transformational tools. In this article, we’ll debunk some of the most common misconceptions around FSM software and try to help eliminate your fear of changing the way you operate. Misconception 1: “FSM software is too expensive” Of course, whether a purchase is too expensive is relative to your circumstance. Nevertheless, we understand that when utilised to its full potential, FSM software offers exceptional value for money and can in fact reduce your overall costs as a business. We have seen the value that FSM software brings for our customers time and time again. The efficiencies and consistency that tools like Husky offer enables customers to see their investment pay itself back in no time. Misconception 2: “It’s complicated and too difficult to use” What’s easier, walking 3 miles or driving 3 miles? Well, it would depend on who you ask, right? Obviously, someone who has never driven a car may find it easier to walk 3 miles. But it would take them much longer than someone who can drive. The same principle applies to any software. Once you understand how to use it, you will never look back – and in the technology-driven world we live in today, being unable to use software will undoubtedly result in your business being left in the dust behind your competitors. With that being said, using FSM software isn’t rocket science. Yes, it may take a short period of time to adjust, but you will certainly reap the benefits in the long-run. With the right support and guidance from our team, there should be nothing standing in your way of becoming software-savvy. Misconception 3: “I don’t need FSM software” If you’re set on this opinion, you’re entitled to it. Not all field service businesses have FSM software, and they still manage to get by. If your goal is to simply survive, then FSM software might not be the software for you. On the other hand, if your company is striving for growth, FSM software like Husky is an important tool to have. If nothing else, it helps your company keep up with the growing demands of the market in this technology-oriented future that we’re travelling towards. The choice is yours. Final Thoughts Thank you for taking the time to read our article. We hope we have debunked some of the misconceptions you had around FSM software. If you have any questions regarding any of the topics discussed in this article, please don’t hesitate to get in touch. A member of our expert team will always be happy to help.
How to Improve the Employee Experience for Your Field Staff
Did you know, 13.7 million working days are lost each year in the UK because of work-related stress, anxiety and depression, costing £28.3 billion yearly. As an employer, it’s your responsibility to encourage employee well-being and put your staff in the position to reach their potential at work. So, without further ado, here’s 4 simple ways you can improve the employee experience for field staff in your business. 1. Avoid overloading staff with work The top cause of work-related stress is workload (78%). The most effective way to minimise the workload placed on your staff is to implement systems which automate tedious and repetitive tasks. Field service management software, like Husky, can free up hours of your staff’s time by reducing the time they spend manually inputting data, allowing them to put more focus into skilled work. 2. Improve channels of communication 26% of employees report lack of support as a cause of work-related stress. Poor communication particularly impacts field staff. When operating alone out in the field, it’s easy to feel isolated and cut off from the rest of the team. Again, this issue is solvable through the implementation of software like Husky. Good software systems enable your staff to stay in communication throughout each day and facilitate cohesion between geographically distributed teams. 3. Provide training opportunities Now that your staff have the necessary processes, tools and systems to thrive at work, it’s important to provide them with opportunities to learn and develop. Creating a structured training pathway for your top talent can make them feel valued and will reduce the likelihood of them leaving your organisation. 4. Offer wellness benefits Investing in employee wellness is key if you want to keep your employees happy. Promoting free wellness benefits like flexible working hours can boost productivity and decrease staff turnover. Final Thoughts Thank you for taking the time to read our article. We hope you now have a better understanding of how you can improve the employee experience for your field staff. If you have any questions regarding the topics discussed in this article, please don’t hesitate to get in touch. A member of our expert team will always be happy to help.
Monitor Field Staff Job Progress in Real-Time
Tracking job progress can be challenging, particularly if your workforce is geographically dispersed. In this article, we discuss why you need to track field staff job progress and explain the most effective way to monitor activity, without feeling like “big brother.” Why Monitor Field Staff Job Progress? When done correctly, monitoring job progress is essential to ensure your business is operating at optimum levels of efficiency. Not only does progress tracking improve transparency between office and field staff, but it also holds employees accountable for their daily activities. How to Monitor Field Staff Job Progress Monitoring field staff job progress is easy with field service management software like Husky. Our software makes it possible for your field staff to change the status of the job they are assigned to using their mobile device. This information will then be stored in our system against each job, allowing your office staff to view timestamps of when the job status was changed. As well timestamps, office staff can also see the full addresses of where the operatives have been carrying out work, granting them with total visibility over all jobs. Final Thoughts Thank you for taking the time to read our article. We hope you now have a better understanding of how you can monitor field staff job progress using Husky. If you have any questions, please don’t hesitate to get in touch. Our friendly team will always be happy to help.
Field Service Management Software in Transport and Logistics
Transport and logistics companies keep our society from collapsing. Competition is fierce and the pandemic has put a heavy strain on many businesses in the transport and logistics sector. These services must be managed in a more efficient and cost-effective manner, which requires the adoption of smarter and streamlined processes and technologies. Field service management (FSM) systems like Husky AI can help to bring stability to companies operating in the ever-changing transport and logistics industry. So, how exactly can FSM software benefit transport and logistics businesses? Let’s take a look… Coordinate recurring and one-off work The beauty of intelligent FSM software is that it allows transport and logistics businesses to coordinate both recurring and one-off jobs. Built-in automation tools mean that FSM software can be used to schedule jobs to frequently recur, whilst maintaining the flexibility to create one-off jobs when required. This means that unexpected changes to an employee’s daily schedule can be managed with ease. All data can be managed using a mobile device Mobile FSM solutions allow for a paperless office. Husky AI requires no installations and is compatible with all mobile devices with internet connection. The Husky mobile app enables two-way SMS notifications to be sent between office and field staff, as well as email notifications, attachments, electronic signatures and more. All in one package FSM software like Husky AI contains all the essential features needed by a transport and logistics company in one platform. With Husky, businesses in can control their entire field service workflow from the point at which a sales lead is generated, to the customer being invoiced once the job is completed. The system allows all data to be readily accessible from anywhere, at any time – whether you are in the office or out in the field! Final Thoughts Thank you for taking the time to read our article. We hope you now have a better understanding of how FSM software can help transport and logistics companies to become more effective and efficient. If you have any questions regarding any of the topics discussed in this article, please don’t hesitate to get in touch. A member of our expert team will always be happy to help.
Managing Users and Access in Husky
Different employees have different needs in the workplace. As a competent employer or manager, it’s your job to make your employees job as easy as possible. That means providing them with the right tools, at the right time – without overcomplicating it! In this article, we will explain how you can manage users in Husky and set up different levels of access to the system for different groups of employees depending on their needs. Managing Users Husky divides its users into two categories: admin users and mobile operative users. Admin users typically require access to all areas of the system, whereas mobile operatives tend to only need access to specific sections to successfully carry out their daily tasks. Let us breakdown each user type for you. Admin Users Admin users are priced at £60 per user, per month. These users will be granted with full desktop access to Husky. This means that they can use all sections of the software, including: Lead management Quote management Invoice management Form builder Job scheduling Drag and drop dispatching Calendar based scheduling Job queue management Work order management Report builder SMS and email alerts workflow Mobile Users On the other hand, mobile users are priced at £35 per user, per month. These users will have full mobile access to the system via their mobile device, which is more limited than an admin user’s system. Here are the capabilities of a mobile user in Husky: Gather signatures Read site plans, risk assessments and method statements Start, pause and complete jobs Add attachments to jobs e.g., pictures, videos and audio files Time management Team builder management Managing Access If you want even more control over what your employees are permitted to see in Husky, you can set up unique user groups with varying levels of access to the system. For example, let’s imagine that a Contracts Manager from your business is sent out into the field using a mobile user license. Under normal circumstances, you may have your account set up so that your mobile users are unable to view customer information. However, if this Contracts Manager requires access to this information, you can easily create a new user group and grant them with the permission they need – without effecting the permissions of other mobile users in your organisation! Want to learn more? Click here to watch our training video on users and access management. Final Thoughts Thank you for taking the time to read our article. We hope you now have a better understanding of how to manage users and their access in Husky. If you have any questions regarding the topics discussed in this article, please don’t hesitate to get in touch. A member of our expert team will always be happy to help.
